Support Office Opening Hours?
Mon-Fri 9:00am-5:00pm (excluding bank holidays)
Get In Touch?
SILK OIL OF MOROCCO UK LIMITED
UK Company number 08333518
Telephone: 01275 882200
Postal Address: Unit 5, Neads Court, Knowles Road, Clevedon, North Somerset, BS21 7XS, England
14-Day Money Back Guarantee ?
For added peace of mind, we offer you a 14-day money back guarantee on every purchase (less shipping cost). Follow the simple steps below for easy returns.
Step 1 – Contact our Silk Support Team via email: firstname.lastname@example.org to obtain a Silk Return Authorisation (SRA) code.
Step 3 – Complete the form with your details and SRA code.
Step 4 – Post item/s & the Silk Product Return Form to us using the above postal address. (We recommend using a recorded delivery service to ensure the items reach us safely)
Step 5 – As soon as we have received the item/s back to us, we shall issue you a refund or replacement.
Please note: Our 14-day money back guarantee becomes active from the date you ordered your item/s. When returning an item/s the item/s must be returned to us by the 14th day and no later. If item/s reach us after the 14th day, no refund will be issued. An SRA code must be obtained before the item/s is returned. If we receive the item/s back without an SRA code, no refund will be issued.